Availability:
Do you have this item on hand?
How long will this style be available to me?

Colors & Dye Lots:
Will my garment order next season be
the exact color as this year's?

Special Make Garments
(Custom Orders):
Can we have a dress exclusive to our group?

Custom Sizes or Special Cuts:
What if a performer does not fit in your size range listed on your chart?

Discounts:
I have a large order. Can I get a discount for quantity?

Promotional Prices:
Are there special promotions that affect the price of garments?

Fabric Care:
How do I clean and care for my garments?

Hemming:
Does the garment arrive to me hemmed?

Measuring & Size Selection:
How do I find out which size to choose?
How do I measure to find my size in your chart?

Ordering:
How do I place an order?
What is your minimum order requirement?

Formal Bids:
My school district requires a bid on items before we can purchase.
Can Southeastern provide my district with the necessary
information required?

Do you have this item on hand?
When you are ready to order, Southeastern's real-time inventory system makes it possible to quote on-hand inventory with a 95% surety. If an item is not available, we can provide a scheduled replenishment date, so you can determine if the date you would need your garments can be met. Our Customer Service Associates will assist you in planning item availability to meet your schedule, if at all possible.
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How long will this style be available to me?
Our Continuity Policy is to make garments available for as long as the fabric or materials are available to us for fabrication. return to top

Will my garment order next season be the exact color as this year's?
Southeastern takes the utmost care in matching fabric as closely as possible. However, Southeastern cannot guarantee exact dye lot matches on later, or fill-in, orders. Our experience has been that most slight variations will go unnoticed by performers or audience members. return to top

Can we have a dress exclusive to our group?
While Southeastern is a catalog company given to it's own proprietary designs, we do have the capability to help customers who wish to modify one of our current styles in color, material or a slight design change. Note: The exception would be a school district with a large order for a "bid" dress; that is one where they stipulate the design specifications for us to fabricate a garment. return to top

What if a performer does not fit in your size range listed on your chart?
Performers can have a Special Cut garment made to their particular measurements. If their size does not fit into one of our varied size ranges (too large, too small or uniquely shaped). Since we do not tailor, or "custom fit" each garment, these "special cut" garments are reserved for those who cannot find a fitting in the standard chart sizes. We also can provide Special Cut garments for maternity or special situations. return to top

I have a large order. Can I get a discount for quantity?
Our catalog pricing is set to provide competitive, value pricing for a group of 70 or more. However, even larger orders will receive consideration for a discount or reduced shipping costs. A Customer Service Associate can not authorize discounts or volume cost pricing but can assist you in requesting specialized pricing. However, a Special Pricing Request must be made prior to the time of purchase. return to top

Are there special promotions that affect the price of garments?
Southeastern is committed to giving the best value for all catalog items it offers. Catalog prices are established to provide our best pricing for the current season. All Specified Discount apparel is clearly marked in the catalog, for example - Ensemble Buys.

From time-to-time, even after publishing our catalog, certain garments may be available at promotional discounts. When a promotion-priced garment is available, our Customer Service Associate will automatically offer the lesser price. return to top

Does the garment arrive to me hemmed?
Our garments usually have a serged hem at the bottom to avoid the unraveling of the material, but we can not ship your order pre-hemmed to your specifications.

Why? Different people, even though sized in the same size garment, have different proportions that affect the total length of the garment. Tummy, hips, and length of legs affect the garment for ladies and stride affects the length of men's pants. For tall individuals, Southeastern offers tall sizes for ladies 5'8" and taller and for men we offer extra long length sizes. return to top

How do I find out which size to choose?
We make it easy to figure out just which size is applicable to the individual performer. Clearly marked charts and specific measuring instructions can be found in a central location in our catalog. These instructions for sizing, although not fool proof, should be consulted when determining the best sizes to order. We have a staff of Customer Service Representatives ready to answer any question you may have about your choice of garment.
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How do I measure to find my size in your chart?
Our sizing chart will not match the typical garment sizing found in a store. Sizes found in the Southeastern catalog are unique because of our 18 year history with performance fitting. You can rely on our experience in selecting the best size to order. For example, a size 06 dress from the Mall Dress Shop might not fit like our size 06 dress. And, the garments have a bit of ease built into the measurements, which allow for local alterations to be made, if necessary. return to top

How do I place an order?
There are two ways to shop at Southeastern. You can order our catalog today by clicking the Order Our Catalog button on any page and submitting the catalog order form, or by calling customer service toll-free 1-800-239-6294. You can also download our complete order form, print it out, and call our toll-free order line at 1-800-821-8270. A friendly representative will then guide you through the ordering process while you conveniently view the catalog items in our gallery pages. return to top

What is your minimum order requirement?
We accept orders from groups only since our prices are established based on volume orders. If you would like to order a single gown or tuxedo, visit our formalwear-outlet.com site for individual fashions.
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My school district requires a bid on items before we can purchase. Can Southeastern provide my district with the necessary information required?
In most cases across the U.S. and Canada, Southeastern Performance Apparel is a listed, approved vendor for schools. We have a department devoted to working with school districts nationwide in obtaining garment specifications, bid pricing and samples required for this detail-intensive process. We will work with you to help you qualify our apparel and provide the details necessary to submit your bid request for Southeastern garments. return to top